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 A request for my grandma 
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Rank: Geek in the Pink
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Post A request for my grandma
I hate to start a new thread for this but if I throw it in the spam hole, it might get buried. Feel free to bury it once I get an answer or two.

As you may know, gmail changed their layout a few months ago and made the navigation weird. For example, you have to click on your name, which doesn't look like a button, to get important options like "sign out". Trying to follow a long, email conversation is so confusing that I sometimes miss entire replies. You have to point the cursor at the list of folders before it will expand the list. Try explaining that to a woman who thinks folders go in cabinets.

My grandma learned how to turn her notebook on and off a few weeks before the new layout, and she isn't adjusting well to the changes. She keeps telling me, "the whole screen changes," and she can't figure out how to, "get it back". Someone has determined there's nothing wrong with the computer, and nobody knows what she's clicking. She's sharp as a tack, but technology is a foreign language to her.

I think it's time for her to get a nice, secure, streamlined, octogenarian-proof email provider. Something super n00b friendly. Do any of you have a recommendation? I've had gmail so long that I don't know what's out there anymore. I'd like to find the best option so she can start to learn how to use it.

She's adorable, by the way. She ends her replies to my Google chat messages with "-Me".

Thanks, nerds!
:nerdlove:

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Tue Apr 17, 2012 5:03 pm
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Rank: Paragon of Red Mage Excellence
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Post Re: A request for my grandma
Have you thought about setting Gmail up to use a desktop client like Outlook?

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Tue Apr 17, 2012 6:03 pm
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Post Re: A request for my grandma
I'm in a similar boat, where I've just been using Gmail for years. I don't know if a desktop client is a good solution for her or not, but it's worth thinking about. I don't like desktop clients much, but they have uses.

I will say that, at least for now, you can click the gear button and click "Revert to the old version temporarily." I'm sure they'll pull that at some point, but it might be good as a stopgap solution for now?


Tue Apr 17, 2012 6:14 pm
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Post Re: A request for my grandma
Hotmail is still pretty crazy basic.

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Tue Apr 17, 2012 11:39 pm
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Post Re: A request for my grandma
Get Thunderbird instead of Outlook.

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Wed Apr 18, 2012 4:06 am
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Post Re: A request for my grandma
I use Mail.app on my Mac. Another good alternative if all she uses is Gmail (if she has a Mac) is Sparrow. Not free but it's pretty spectacular.

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Trampoline Sasquatch wrote:
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Wed Apr 18, 2012 9:18 am
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Rank: Geek in the Pink
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Post Re: A request for my grandma
Thanks, guys! I have Outlook at work and hate it, but that or Thunderbird might be the way to go.

One thing she described to me last night sounded like it might have been the log-in screen. Her account is supposed to auto log-in, but that doesn't always happen. I'm going to walk through starting everything up with her on the phone tonight.

My hotmail account got hacked years after I thought it had been closed. My dad's hotmail got hacked shortly afterward, and he was never able to recover anything or even get a reply from hotmail. So that's definitely out, but thanks, king.

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Mon Apr 23, 2012 2:03 pm
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Post Re: A request for my grandma
Bry-Master-3k wrote:
Get Thunderbird instead of Outlook.


Agreed. It's easier for noobs and all you need to do is show your grandma how it works (probably a hundred times until she gets the point lol) My grandma is exactly the same


Wed Oct 23, 2013 8:43 am
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